Terms & Conditions

1. Bookings
These terms constitute the entire agreement and understanding between you and Grand Yorkshire Limited.

Your booking, once accepted and confirmed in writing (usually by email) to you represents a contract between all persons named on the booking form and Grand Yorkshire Limited.

In circumstances where Grand Yorkshire Limited is acting as an agent for a separate operator, attraction or hotel, bookings will be subject to that operator’s, attraction’s or hotel’s terms and conditions.

2. Price and Payment
Prices are valid as published on this website. When payment is made you will receive confirmation of your reservation. Where applicable, you will also receive confirmation of any final balance owing. The outstanding amount must be paid by the due date specified. Should we not receive payment by that date we reserve the right to treat your booking as cancelled and you may have to pay cancellation charges. Details of cancellation charges that apply are outlined below.

You may not seek to rely on system errors with a view to obtaining a booking at less than the correct price. Any contract entered into upon a mistake, such as wrong costing due to a system error will not be valid or binding.

Amendments by us
Changes in transportation costs, including the cost of fuel, duties, taxes or fees chargeable for services and exchange rates, mean that the price of your travel arrangements may change after you have booked. Grand Yorkshire Limited will endeavour to meet those changes in cost wherever possible and affordable, but reserves the right to charge for any significant increase in costs if there is a change within 30 days of your booking. We will endeavour to notify you of any change in advance. You may at that time cancel your booking and you will be entitled to a full refund if Grand Yorkshire Limited is notified at least 24 hours before departure.

3. Cancellation

Cancellation by YOU: You or any member of your party may cancel your booking or part of it once it has been confirmed but the cancellation will, unless otherwise agreed, only be valid if made in writing to info@grandyorkshire.com or to Grand Yorkshire Limited, 39 Kinbrace Drive, York, YO24 2XX. The following cancellation charges apply:-

Day Trips, Half-day excursions and Private Tours
A full refund* will be made if Grand Yorkshire Limited is informed of your cancellation at least 7 days before departure. A 50% refund will be made if Grand Yorkshire Limited is informed between 6 days and 24 hours before departure. Unfortunately, no refund can be offered for cancellations made on the day of departure. Where possible we will endeavour to resell your seat(s) – if successful we will refund the extra 50%. If you fail to inform Grand Yorkshire Limited of your cancellation before the tour departs, you will be charged 100% of the price of the tour.

*Bookings made by credit card will forfeit a charge of £5 to cover credit card processing fees. Bookings made by PayPal or by bank transfer (BACS) will NOT be subject to the £5 charge.

Our Cancellation Rights
We reserve the right in any circumstances (including failure to reach sufficient numbers) to cancel your booking. In this event we will return to you all money you have paid to us or if possible we will offer you an alternative booking of a similar value.

4. Alterations
If you want to change any of the details of your booking we reserve the right to make an amendment charge of £10 per person as a contribution to our administrative expenses. All amendments must be notified to us in writing by the person who made the original booking.
We reserve the right to make alterations to your booking if necessary. If alteration is necessary we will endeavour to make sure that changes are minor and we will advise you at the earliest possible date.

If a major change becomes necessary we will inform you as soon as is reasonably possible. A major change is one that involves a material change to the advertised tour, the time of departure or return by more than two hours. When a major change occurs, provided it does not arise from circumstances amounting to force majeure (see below), you will have the choice of either accepting the change of arrangements or cancelling your booking.

We will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport.

5. Complaints
In the unlikely event that you have experience any problems, you should in the first instance report the matter to a representative of Grand Yorkshire Limited. If the matter is not then satisfactorily resolved please address any complaints to Grand Yorkshire Limited, 39 Kinbrace Drive, York, YO24 2XX.

6. Travel Insurance
Personal insurance is not included. We advise that all customers should take out appropriate travel insurance.

7. Pick-Up Points and Times
Please note that date of departure and collection timings are subject to change or cancellation should unforeseen circumstances occur.

All our pick-up points are subject to a minimum number of passengers. In the unlikely event that there are insufficient passengers booked at your chosen pick-up, you will be asked to make your way to the nearest available pick-up. Should you need to change your pick-up point this must be notified to us prior to this. You must not assume that you can go to another collection point. Please be on time as we cannot be responsible or liable for any loss or expense suffered.

Collection point at your hotel
Please wait by the reception desk at your designated hotel unless otherwise stated. If you are unsure of where this is, it is your responsibility to find out. We are happy to provide advice however please call in advance (preferably the evening before a tour is due to depart).

8. General Conditions

Withdrawal
We may at our discretion require a person to withdraw from any tour if we deem their conduct to be offensive or to cause annoyance to other passengers and we shall have no further liability for the carriage of such passengers. Passengers are advised that they need to return to a tour at the time stated by the guide. A maximum period of ten minutes will be allowed for late running passengers before the tour moves on.

Special Requests
There are only a limited number of front seats on coaches, buses and minibuses. We cannot guarantee to meet all requests but will do our best to oblige. We should therefore be notified as early as possible of any special requirements.

Accident or Loss
We accept no liability for loss, damage, delay, inconvenience, or direct or consequential loss, however caused, unless due to our employee’s negligence, in which case our liability is limited to a maximum of the tour cost.

Third parties
A person who is not a party to these terms shall not have any rights under or in connection with them.

Governing Law
These Terms and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law and the parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.

9. Mileage Limits

Mileage limits do not apply to most excursions, for which the route is at the discretion of the driver (according to pick-ups, drop-offs and local traffic conditions).

However, for private excursions the mileage is limited to 15o miles. For private bookings which will exceed 150 miles, an additional charge of £1 per mile will be levied.